Shipping policy
Processing Time Orders are generally processed and shipped within 1–3 business days. Orders placed on weekends or public holidays will be processed on the next business day. We ship worldwide – safely and reliably with DHL.
Delivery Times Delivery takes 5–20 business days after payment is received, depending on the destination country. Please note that international shipments may be subject to delays caused by customs clearance.
Shipping Costs
| Destination | Standard Shipping | With Tracking |
|---|---|---|
| Germany | Free | — |
| EU Zone 1 (AT, BE, FR, NL, PL, etc.) | €4.99 | €6.99 |
| EU Zone 2 (IT, ES, SE, HU, etc.) | €5.49 | €7.99 |
| EU Zone 3 (GR, PT, FI, RO, etc.) | €5.99 | €8.49 |
| Switzerland, United Kingdom | €6.49 | €8.99 |
| Middle East (IL, MA, etc.) | €6.99 | €8.99 |
| Worldwide (USA, GCC, Asia, etc.) | €9.99 | €12.99 |
Order Tracking With the "With Tracking" option, you will receive a tracking number by email once your order has been shipped, allowing you to monitor your shipment online at any time.
Customs & Import Duties For deliveries outside the European Union, customs fees, import taxes or other charges may apply in the destination country. These costs are the responsibility of the recipient and are not included in the shipping price.
Problem with your delivery? If your order does not arrive within the stated timeframe or arrives damaged, please contact us via our contact form or send us an email at contact@s-elah.com. We will do our best to assist you as quickly as possible.